c499's Privacy Policy

Introduction and Scope

c499 ("we", "us", or "the platform") places the highest priority on the privacy of its members. This privacy policy explains how we collect your personal information, why we collect it, where we store it, and how we keep it secure. It clearly defines both your rights and our responsibilities.

This policy applies to the https://c499.cam website, the mobile version, and all associated services of c499. If you disagree with any terms of this policy, please refrain from using our platform and contact our support team to close your account.

We manage your information in accordance with applicable laws in Bangladesh and international data protection standards. This policy may be updated from time to time, and we will notify you by email or via a platform notification when significant changes occur.

What Kind of Information We Collect

We collect various types of information to operate the c499 platform and provide you with uninterrupted service. This information is divided into two main categories.

2.1 Information You Provide Directly

Information you provide yourself during account registration and use of our services:

• Full name, date of birth, and nationality
• Email address and contact information
• Valid identity document details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Bank account details (where applicable)
• Information provided when contacting the support team
• Responsible gambling limit settings

2.2 Automatically Collected Information

When you use the c499 platform, certain information is collected automatically through technical means:

• IP address and device identifier information
• Browser type, version, and operating system
• Site usage patterns, page view history, and session duration
• Login and logout timestamps
• Gaming activity logs (bet amounts, game history)
• Transaction details (deposit and withdrawal records)
• Information collected through cookies and similar tracking technologies

How Your Information Is Used

We use collected information only for legitimate and recognized purposes. The main purposes for which your information is used at c499 are detailed below.

3.1 Service Delivery and Account Management

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Managing the VIP rewards program
• Providing customer support services

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Completing KYC (Know Your Customer) verification to prevent financial fraud and money laundering
• Monitoring suspicious activity
• Improving platform security measures

3.3 Legal Compliance

• Complying with applicable laws and regulations
• Conducting age verification and enforcing the 21+ rule
• Maintaining records required by relevant authorities
• Keeping records necessary for dispute resolution

3.4 Service Improvement

• Analyzing and improving the user experience on the platform
• Making decisions about launching new games and services
• Implementing responsible gambling tools

Sharing Information with Third Parties

We may share your information with third parties in the limited circumstances described below:

4.1 Payment Processors

Necessary information is shared with payment processors such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal transactions. These organizations have their own privacy policies and comply with strict financial security regulations.

4.2 Service Providers

Technology partners and game software providers that assist in operating our platform (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.) may receive only the limited information necessary to deliver their services.

4.3 Legal Authorities

Information may be provided in response to court orders, lawful requests from government authorities, or to comply with applicable legal obligations. In such cases, we provide only the minimum information necessary.

4.4 Business Succession

In the event of a merger, acquisition, or restructuring of c499, your information may be transferred to the new ownership. In such cases, we will notify you in advance and the new owner will be required to maintain the same privacy standards.

Cookies and Tracking Technologies

c499 uses cookies and similar tracking technologies to improve your browsing experience and ensure platform functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to understand site usage patterns; they contain no personally identifiable information.
• Security Cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may affect some platform functionality. Detailed information on managing cookies in major browsers (Chrome, Firefox, Edge, Safari) can be found in each browser's help center.

Data Protection Measures

c499 follows industry-leading security measures to keep your personal information and financial data secure.

6.1 Technical Safeguards

• All your data is transmitted using SSL (Secure Sockets Layer) encryption
• Stored data is protected with AES-256 encryption
• Firewalls and intrusion detection systems are used to guard against cyberattacks
• Regular security audits are conducted
• PCI DSS standards are followed for payment data

6.2 Organizational Safeguards

• Only authorized staff can access your data, and only to the extent necessary
• All staff receive regular training on data protection
• Strict access control measures are in place

6.3 Response to Data Breaches

If a data breach occurs that affects your information, we will notify you as quickly as possible in accordance with our legal obligations and take the necessary steps.

Data Retention Period

We do not store your information indefinitely. A specific retention period is set for each type of data.

7.1 Account Information

All account information is retained while your account is active. Even after account closure, certain information may be kept for a defined period to meet legal and regulatory obligations.

7.2 Transaction Records

Records of all financial transactions are retained for the period required by law and for dispute resolution purposes. This generally applies even after account closure.

7.3 Communication Records

Records of your conversations with the support team are retained for a defined period to improve service quality and resolve disputes.

Your Rights

You have several important rights over your personal information. c499 respects these rights and helps you exercise them.

8.1 Right to Access Your Information

You may request a copy of the personal information we hold about you at any time. We will fulfill your request within a reasonable timeframe.

8.2 Right to Correct Your Information

If there are any errors or inaccuracies in your information, you may request a correction. We will make the necessary corrections promptly upon receiving your request.

8.3 Right to Delete Your Information

In certain cases, you may request the deletion of your information. However, we are obligated to retain information necessary to meet legal requirements (such as KYC or financial records).

8.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted — for example, while a dispute about the accuracy of the information is ongoing.

8.5 Right to Lodge a Complaint

If you believe we are using your information inappropriately, you may contact us directly or lodge a complaint with the relevant authority.

To exercise these rights, contact our support team via live chat or email.

Protection of Minors

c499 does not knowingly collect personal information from anyone under the age of 21. We verify age at registration, and if an account holder is found to be under 21, that account will be immediately suspended and the associated information will be deleted.

If you become aware that a minor has created an account on our platform, please notify our support team immediately.

Changes to the Policy

c499 reserves the right to update this privacy policy from time to time. Depending on the nature of the changes, we will inform you in the following ways:

• For minor changes, the "Last Updated" date at the top of the policy will be revised
• For significant changes, a notification will be posted on the platform and sent to your registered email address
• You will be given adequate notice before any updated policy takes effect

If you continue using the platform after an updated policy takes effect, you will be considered to have consented to those changes. If you disagree with any change, please contact us to close your account.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us. Our support team is available 24/7 to assist you in Bengali.