c499 Terms and Conditions — Complete in English

01. Introduction and Definitions

These terms and conditions ("Terms") form a legally binding agreement between the c499 platform ("Platform", "Site", "we") and its users ("Member", "you"). By accessing the c499.cam website or registering an account, you confirm that you have read, understood, and fully agree to these terms.

c499 is an online casino and betting platform operated for users in Bangladesh. Our services are delivered entirely through digital channels and include sports betting, online casino games, and live dealer games.

Key Definitions

• Platform: The c499.cam website and all its subdomains, related applications, and services.
• Member / User: Any person who has registered an account on the platform or is browsing the site without registration.
• Account Balance: The actual amount of real money deposited in a member's account (separate from bonus balance).
• Bonus Balance: Credits awarded under promotional offers that are withdrawable subject to meeting specific wagering requirements.
• Wagering Requirement: The obligation to place a specified amount in bets before bonus funds can be withdrawn.
• KYC: Know Your Customer — the identity verification process required for secure transactions.

02. Account Registration and Eligibility

2.1 Age Limit and Legal Eligibility

To open an account and use gaming services on the c499 platform, you must be at least 21 (twenty-one) years of age. Registration by minors is strictly prohibited. We reserve the right to request proof of age at any time.

2.2 Registration Requirements

To complete registration successfully, you must meet the following requirements:

• You must be a real person and open the account in your own name.
• Each person may operate only one account — multiple accounts are strictly prohibited.
• All information provided in the registration form must be true, accurate, and kept up to date.
• It is entirely your responsibility to ensure that online gaming is not legally prohibited in your area of residence.
• Your account password and login details must be kept completely confidential and must not be shared with any third party.
• Any suspicious activity or unauthorized login must be reported to our support team immediately.

2.3 Identity Verification (KYC)

We may request identity verification documents at any time before processing a withdrawal request or to ensure our compliance obligations are met. Required documents may include: National ID (NID), passport, birth registration certificate, or any other government-approved identification. c499 reserves the right to hold withdrawals until document verification is complete.

03. Deposit and Withdrawal Policy

3.1 Supported Payment Methods

The following Bangladeshi payment methods are currently supported on the c499 platform:

3.2 Deposit Rules

• All deposits are processed in Bangladeshi Taka (BDT / ৳).
• Deposits must be made only from a payment account registered in your own name — deposits through third parties are not permitted.
• After a successful deposit, your account balance is generally updated instantly.
• c499 does not charge any additional fees on deposits; however, charges by the payment gateway itself may apply.
• We reserve the right to temporarily hold deposits in cases of suspicious transactions.

3.3 Withdrawal Rules

• Withdrawals will only be processed to the original deposit method used.
• Withdrawal requests may be declined if the wagering requirements of an active bonus have not been met.
• Large withdrawals may be delayed if KYC verification has not been completed.
• c499 reserves the right to hold unusual or suspicious withdrawal requests while they are under investigation.
• The member is solely responsible for paying any applicable taxes or duties.

04. Bonus and Promotion Terms

4.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳5,000 for the first time will add an extra ৳5,000 bonus to the account. A minimum deposit of ৳200 is required to receive this bonus.

4.2 Wagering Requirements

To withdraw the welcome bonus, you must place bets totalling 15 times (15x) the bonus amount. Example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.

• The wagering requirement for the welcome bonus is 15 times the bonus amount.
• When calculating wagering, all slot games generally contribute 100%; the contribution of table games may vary.
• Specific bet limits apply to bonus balance — using more than 20% of the bonus in a single bet is not permitted.
• If wagering is not completed within 30 days of receiving the bonus credit, the bonus will be cancelled.
• Any attempt to earn bonuses through multiple accounts or suspicious activity will result in all bonuses and associated winnings being forfeited.

4.3 VIP Cashback Program

c499 operates a three-tier VIP program for regular members. Weekly cashback benefits are available at each tier:

• Bronze Tier: Up to 0.4% cashback per week. New members can join this tier through regular play.
• Silver Tier: Up to 0.8% cashback per week. Promotion to this tier is earned through consistent activity at the Bronze level.
• Gold Tier: Up to 1.2% cashback per week. This top tier is reached based on advanced activity at the Silver level.

4.4 General Promotion Terms

• All promotions apply to one person, one household, one address, or one device.
• c499 reserves the right to change, suspend, or cancel any promotion.
• If misuse of a promotion is detected, the bonus and associated benefits will be cancelled.

05. Gaming Rules

5.1 General Gaming Rules

All games on the c499 platform are operated on a safe and fair-play basis. The specific rules for each game are displayed within the game interface and are incorporated into these general terms.

• Once a bet has been confirmed or settled, it cannot be changed or cancelled.
• c499 reserves the right to void any winnings incorrectly awarded due to a software error or technical issue.
• If internet connectivity is lost during a gaming session, the outcome of any active bet will be determined according to the information recorded in the system.
• For sports betting, the outcome of a bet will only be finalised after the official result is published.

5.2 Prohibited Activities

The following activities are strictly prohibited on the c499 platform:

• Operating games through any kind of software, bot, script, or automated tool.
• Exploiting any technical error or failure in a game.
• Attempting to gain unauthorised access to another member's account.
• Attempting to hack the system or breach security.
• Using the platform for money laundering or any illegal financial activity.
• Attempting to drain bonuses by placing opposing bets on the same event ("arbitrage betting").

06. Responsible Gaming

c499 places the highest priority on responsible gaming. We believe gambling is purely a form of entertainment, not a source of income. We provide various tools and features to protect users of our platform.

6.1 Self-Set Limits

Members can set the following limits to keep their gaming under control:

• Deposit Limit: Maximum deposit amount per day, week, or month.
• Loss Limit: Maximum amount you can lose within a specified period.
• Session Limit: Maximum duration of a continuous gaming session.
• Temporary Break: The option to temporarily close your account for a set period.
• Permanent Exclusion: The option to permanently leave the platform of your own free will.

6.2 Precautionary Guidelines

• Always play for entertainment — not as a solution to financial problems.
• Never borrow money to place bets.
• Set a fixed budget within your means and stick to it.
• Do not play while under the influence of alcohol or drugs.
• Keep children completely away from accessing your account.

To learn more about responsible gaming, visit our Responsible Gaming page.

07. Security & Privacy

7.1 Data Protection

c499 uses industry-standard SSL encryption technology to protect your personal information. Our servers and databases securely store all transactions and personal data.

• Your payment information is not stored directly on c499's servers — it is handled entirely by the payment gateway.
• We never sell your personal information to third parties.
• For details about our data usage practices, visit the Privacy Policy page.

7.2 Account Security

• You are solely responsible for the security of your account.
• Use a strong password and change it regularly.
• Always log out after using a cybercafe or shared device.
• Be alert to phishing or scam emails — c499 will never ask for your password by email.

08. Intellectual Property Rights

All content, designs, graphics, logos, brand names, software, and other elements on the c499 website are the intellectual property of c499 or its respective licensors.

• Copying, distributing, or reproducing any content without prior permission is prohibited.
• The intellectual property of game providers (Pragmatic Play, JILI, PG Soft, Spribe, etc.) remains reserved under their respective owners.
• Screenshots or recordings may be used for personal purposes, but publishing them for commercial purposes is prohibited.

09. Limitation of Liability

To the maximum extent permitted by law, c499 will not be liable for the following:

• Losses caused by a user's own negligence or carelessness.
• Issues arising from faults or failures of third-party services or software.
• Service disruptions caused by natural disasters, cyberattacks, or internet connectivity problems.
• Losses resulting from illegal activities.
• Issues caused by viruses or malware on a user's own system.

10. Account Closure & Termination

10.1 Account Closure by Member

Any member may request to close their account at any time. It is important to withdraw all outstanding balances before the account is closed. Account closure requests can be sent via 24/7 live chat or to [email protected].

10.2 Account Closure by c499

c499 may immediately suspend or close an account under the following circumstances:

• A serious breach of any provision of these terms and conditions.
• Evidence of fraudulent activity or bonus abuse.
• Registration using a false identity or submission of forged documents during the KYC process.
• Clear evidence of operating multiple accounts.
• Suspicion of money laundering or other illegal financial activity.

10.3 Steps Following Account Closure

• If closed due to a breach of terms, bonuses and related winnings may be forfeited.
• Actual deposited funds may be returned subject to consideration of the relevant circumstances.
• Data from closed accounts will be retained in accordance with regulatory requirements.

11. Dispute Resolution

Any dispute or complaint between c499 and its members will be addressed through the following process:

11.1 Initial Resolution Process

• First, contact our support team directly via 24/7 live chat.
• If the issue is not resolved via live chat, send a detailed written complaint to [email protected].
• We will provide a resolution proposal within a maximum of 7 business days of receiving the complaint.

11.2 Important Guidelines for Disputes

• When submitting a complaint, include relevant screenshots, transaction IDs, and the date and time.
• Complaints must be submitted within a maximum of 30 days from the date of the disputed transaction.
• During an ongoing investigation, the relevant account and balance may be temporarily suspended.

12. Changes to Terms

c499 reserves the right to change, amend, or update these rules and terms and conditions at any time. In the case of significant changes, members will be notified via their registered email or through a notice on the platform.

• If you continue to use the platform after the effective date of any changes, you will be considered to have accepted the new terms and conditions.
• All changes will be published on this page and the "Last Updated" date will change accordingly.
• If you do not agree with the new terms and conditions, you may request to close your account.

12.1 Contact

If you have any questions, comments, or concerns about these terms and conditions, please contact us: