For players aged 21 and above only

c499 Responsible Gaming — Your safety is our priority

Enjoy entertainment within your limits. c499 provides deposit limits, self-exclusion and time control tools to keep you safe.

SAFE PLAY

Our commitment to responsible gaming

c499 believes online casino and betting is an enjoyable form of entertainment — not an alternative source of income. We want you to enjoy every moment, but never go beyond your financial limits. With that goal in mind, we have built a set of powerful protection tools to help you stay in control.

c499's responsible gaming principles

  • We only allow users aged 21 or above to create an account.
  • You have full control to set your own deposit and spending limits.
  • A temporary break or permanent self-exclusion can be activated at any time.
  • Our 24/7 live chat support is always available in Bengali.
  • When suspicious addictive behaviour is detected, we proactively reach out to the user.
  • No bonus or promotion will push you to play beyond your limits.

Protection tools in your hands

You can activate each of the tools below at any time through your account settings or via live chat support.

Deposit Limit

Set your deposit limit

Set your maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately. To increase a limit, you must wait 24 hours — to decrease it, the change applies right away.

Loss Limit

Set your loss limit

Automatically stop play once you have lost a set amount. This limit can be set on a daily or weekly basis. Once you reach the specified loss amount, you will not be able to place any more bets — full control of your budget stays with you.

Session Limit

Time control

Decide in advance how long each session will last. When the time is up, a warning will appear and the session will end automatically. This way there is no risk of playing for hours without realising it.

Time-Out

Take a temporary break

Activate a time-out for anywhere from 24 hours to 30 days. During this period, you will not be able to log in to your account. Taking short breaks is important for mental wellbeing and effective in preventing addiction.

Self-Exclusion

Permanent or long-term exclusion

You can deactivate your account for 6 months, 1 year or permanently. This step is significant and an effective safeguard. No promotional emails will be sent during a self-exclusion period.

Reality Check

Awareness reminder

A pop-up message will appear at set intervals showing how long you have been playing and how much you have spent. This information keeps reality in view and helps you make informed decisions.

To activate any of the tools above, contact our live chat support — support is active 24/7 in Bengali. You can also send a request by email: [email protected]

Warning signs of gambling addiction

Certain behavioural changes can appear while playing online betting or casino games that may indicate addiction. Be alert if you notice the following signs in yourself or someone you know.

  • Hiding play from family or friends and concealing how much time or money you have spent.
  • Feeling a repeated urge to bet more money in an attempt to recover losses.
  • Wanting to stop playing but not being able to — repeatedly breaking promises to yourself.
  • Neglecting daily responsibilities — work, studies or family — to focus on playing.
  • Taking on debt or draining savings to fund play and falling into financial difficulty.
  • Feeling restless, irritable or depressed when unable to play or after a loss.

Check yourself

If the answer to any one of the questions below is "yes", please get in touch with us.

  • Have you ever played beyond your budget and felt regret afterwards?
  • Have you ever tried to recover losses and ended up losing even more?
  • Have you ever prioritised playing over spending time with your family?
  • Has someone close to you expressed concern about your gambling habits?

An honest self-assessment is the first step toward protecting yourself. Do not wait — seek help today.

Steps to getting help

If you are experiencing a problem, take action without hesitation. We are here for you.

  • Recognise and acknowledge the problem

    The first solution to any problem is acknowledging that it exists. Read the warning signs above and assess yourself honestly. You do not have to face this alone.

  • Activate the tools

    Contact c499 live chat and ask to activate a deposit limit, time-out or self-exclusion. The process is quick and confidential.

  • Tell someone you trust

    Let a family member or trusted friend know about your situation. An outside perspective and social support play an important role in recovery.

  • Seek professional help

    Gambling addiction is a mental health issue. Consult a mental health professional or counsellor. Getting help in time opens the path to a faster recovery.

  • Make a financial plan

    Review your monthly budget outside of gaming. If needed, seek help from a financial advisor and create a clear plan for your day-to-day expenses.

21 and above requirement

c499 is for people aged 21 or above only. Age verification is mandatory during registration. We take strict measures to protect minors.

If there are minors in your household who use devices, install parental control software on your device and keep your c499 account locked with a secure password.

21+ required Not for minors

Parental controls

Use parental control features on your device to block minors from accessing it.

Strong password

Do not share your c499 account password with anyone and change it regularly.

Device lock

Always keep your phone or tablet locked with a PIN, password or fingerprint.

Talk with your family

Make your children aware of the risks of online gaming and betting — open conversation is the best protection.

Golden rules for healthy play

Following these simple rules will keep entertainment enjoyable at all times.

Set your budget in advance

Decide how much you will spend before you start playing. Never exceed that limit — whether you are winning or losing.

Stick to a time limit

Set a timer. Take regular breaks rather than playing for long stretches at a time. Make room for other activities, family and rest alongside your entertainment.

Play for entertainment only

Never play as an alternative source of income. The money behind every bet is the cost of entertainment, not an investment. Keeping this mindset means play will always remain enjoyable.

Do not play when emotional

If you are feeling low, angry or stressed, step away from play. It is easier to make sound decisions when you are in a good mental state.

Respect your limits even when winning

After a win you may feel the urge to play "just a little more" — this is natural, but risky. Stop at the limit you set in advance.

Ask for help when things go wrong

If you feel you are losing control, contact our live chat quickly. We are always ready to help without judgement.

Play responsibly,
enjoy the entertainment

We are always here to keep your c499 experience enjoyable and safe. Contact us for any questions or assistance.

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FAQ on responsible gaming

Find answers to the most frequently asked questions here.

Go to your account settings and set a deposit limit in the "Responsible Gaming" section. You can set daily, weekly or monthly limits. If you cannot find it in the settings, contact our 24/7 live chat support directly — we will activate it for you quickly.

Self-exclusion comes in two types — fixed-term (6 months or 1 year) and permanent. Once a fixed-term self-exclusion expires, you can request to reactivate your account. However, permanent exclusion cannot be cancelled — it is treated as a final decision.

Your account balance remains completely safe during a time-out or self-exclusion. Once the break period ends (or through support), you will be able to make a withdrawal. For self-exclusion cases, please contact support to arrange a withdrawal.

Start by speaking to them with empathy, without judgement. Help them acknowledge the problem. If needed, contact c499 support — we can assist with account-related matters on behalf of family members. We also recommend seeking professional mental health support.

You must be at least 21 years old to create an account at c499. Date of birth is verified during registration and additional identity documents may be requested if necessary. Any account found to belong to a minor is closed immediately.

A deposit limit controls how much money you can deposit — it places a cap on your total deposits. A loss limit controls how much you can lose — once you reach that amount, play stops automatically. Using both tools together gives you the strongest protection.

Yes, completely free. Deposit limits, loss limits, session limits, time-out, self-exclusion and reality checks — all tools are free for every c499 user and can be used at any time.

Need help? We are here

Our 24/7 live chat support is active in Bengali for any questions, concerns or urgent situations. You do not have to face it alone.

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Email: [email protected]  |  Live Chat 24/7 in Bengali

For Ages 21+ Only